Customer Service Representative – Wholesale

Finding a job that fits your lifestyle isn’t always easy. That’s where Kelly® comes in. We’re seeking an  Remote Customer Service Representative – Wholesale  to work in Port Washington, NY. Sound good? Take a closer look below. We’re here to help you find something great that works for you—so you won’t miss a moment of what really matters in your life.  

Pay Rate: English Speaking – $17.50 pay rate per hour
                  French Speaking – $20.00 pay rate per hour

Why you should apply to be a  Remote Customer Service Representative – Wholesale :

• Opportunity to work with a reputable company.
• Convenient 1st shift timing (M-F 11:00am – 7:15pm)
• Training is (9am – 5pm) for 2 weeks (35 hours a week)
• Remote – must be located within one hour of the office

What’s a typical day as a  Remote Customer Service Representative – Wholesale ? You’ll be:

• Answers incoming calls and processes orders.
• Resolves customer complaints, troubleshoots issues to determine best path for resolution.
• Correctly documents customer interactions and tracks call types.
• Maintains support service levels and upholds company’s Customer Service standards.
• Owns follow up with customers to resolve inquiries regarding order status, shipping status and stock availability.
• Takes inbound phone calls for up-to 90% of assigned shift.
• Performs all other duties as assigned.

This job might be an outstanding fit if you:

• High school diploma
• 1+ year(s) of experience working in customer service, hospitality or call center environment
• Excellent telephone etiquette, including the ability to communicate with confidence in a clear, professional speaking voice
• Strong verbal and written communication skills
• Demonstrated listening and comprehension skills
• A clear team player with strong interpersonal skills
• Ability to maintain composure when dealing with difficult customer situations
• Excellent time management skills – must be able to prioritize tasks efficiently
• Strong PC skills including MS Office; Word and Excel
• Ability to navigate information systems and internet
• Excellent time management skills – must be able to prioritize tasks efficiently
• Strong PC skills including MS Office; Word and Excel
• Ability to navigate information systems and internet
• Previous experience using SAP

What happens next Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more. Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be a  Remote Customer Service Representative – Wholesale today!