If you like untangling problems, explaining tech to non-tech folks, and keeping your cool when someone’s stressed, this role gives you a real lane. You’ll support financial professionals using an all in one marketing platform, and your job is to make the product feel easier than it looks.
About FMG
FMG is a digital marketing platform for financial advisors, insurance agents, and enterprises. Their tools cover websites, email, texting, social media, events, blogs, and more, built with a strong focus on scalable and compliant marketing for the financial services space.
Schedule
Full-time, remote
Shift: Monday to Friday, 11:15 AM to 8:00 PM Eastern
Remote requirements: private workspace + reliable internet (minimum 5 Mbps down / 3 Mbps up)
What You’ll Do
- Support customers with questions about FMG products (websites and marketing tools)
- Provide accurate, timely support via phone and email
- Handle complex and escalated customer issues and troubleshoot toward resolution
- Use tools like HubSpot, Aircall, Advisor Admin, Guru, Slack, and Google Docs to manage tickets and workflows
- Document customer interactions with detailed notes and next steps
- Report bugs and platform issues to developers with clear detail
- Coordinate with internal teams to drive client satisfaction
- Share customer feedback and product insights with management
- Work a ticket backlog efficiently without sacrificing quality
- Participate in ongoing training to stay sharp on products and updates
What You Need
- Strong verbal and written communication
- Critical thinking and problem-solving under pressure
- Fast learner who can adapt when tools or processes change
- Willingness to dig for answers and ask smart questions when needed
- Comfortable working solo and with a team
- Consistent customer-first mindset with patience and empathy
- Fluent English (speaking, reading, writing)
- Typing speed of 50+ WPM
- Customer service experience is a plus, not required
- Ability to work the posted shift and stay accessible during scheduled hours
Benefits
- Paid holidays, including a full week Winter Holiday Shutdown
- PTO policies covering vacation, sick, parental leave, bereavement
- Medical with $0 copay telehealth
- Dental and vision
- HSA with employer contributions
- FSA options
- Company-paid life insurance + AD&D
- Company-paid short-term and long-term disability
- Company-paid EAP
- 401(k) match with immediate full vesting
- On-demand pay option
- Internet and gym reimbursement
- Company-provided computer equipment
- Employee events and FMG swag
Here’s the honest friend filter: the pay is modest ($33K–$39K with incentives), and the shift is late. If you’re cool with evenings and you want a real “learn systems, grow into tiers” support track, it can be a smart stepping stone. If you need higher base pay fast, this may feel tight.
Happy Hunting,
~Two Chicks…