If you’re steady on the phone, quick on the keyboard, and you know how to support people with care and confidence, this role is a solid fit. You’ll assist Veterans and providers, solve complex issues across multiple systems, and keep every interaction professional, compliant, and human.
About MPF Federal
MPF Federal supports clients through structured, service focused operations, with an emphasis on quality, confidentiality, and professionalism. This role is centered on delivering strong customer care to Veterans and healthcare providers in a production environment.
Schedule
Remote (United States)
Start date: January 26, 2026
Monday to Friday, regular business hours between 6am and 7pm CST
Must be flexible to work any 8 hour schedule within that window
Home office required: distraction free workspace with a door
High speed internet with a direct modem connection required
What You’ll Do
⦁ Provide excellent customer care to Veterans and in network providers
⦁ Answer inbound calls and determine what support the caller needs, including some outreach as needed
⦁ Ask the right questions, listen actively, and document accurately in multiple systems
⦁ Help customers navigate CCN websites and build confidence toward self sufficiency
⦁ Verify Veteran benefits for in network providers
⦁ Protect PHI and maintain strict confidentiality at all times
⦁ Research complex issues across multiple databases while toggling between applications smoothly
⦁ Escalate or communicate issues to leadership as needed
⦁ Stay in the call queue unless approved to step away
⦁ Process requests quickly and work effectively in a structured, metric driven environment
⦁ Follow schedules, assignments, and quality improvement standards
⦁ Support policy and process identification and improvement
What You Need
⦁ High school diploma or GED (or higher)
⦁ 2+ years experience in a medical or health insurance environment (claims, scheduling, provider office, customer service, etc.)
⦁ Knowledge of medical terminology, including provider specialties and ICD or CPT codes
⦁ Proficiency in Microsoft Office (Word, Excel, Outlook)
⦁ Strong multitasking ability and comfort working across multiple windows and systems
⦁ Metric focused mindset with consistent productivity performance
⦁ Typing speed of 35 WPM
⦁ Excellent verbal and written communication with strong phone etiquette
⦁ Organized, detail oriented, and reliable in a goal driven environment
⦁ Call center experience preferred, especially in a production based setting
Benefits
⦁ Competitive compensation starting at $15.00 per hour (varies based on factors and SCA determination)
⦁ Medical benefits
⦁ PTO
⦁ Holiday pay
⦁ Equal opportunity employer
This one has a firm start date and clear requirements. If you’ve got the healthcare experience and the remote discipline, move on it now while it’s still fresh.
Happy Hunting,
~Two Chicks…