Support buyers and sellers across digital marketplaces from the comfort of your home. This fully remote Customer Service Representative role is ideal for call center pros who enjoy solving problems in real time and keeping customers calm, informed, and happy.
About Trader Interactive
Trader Interactive operates leading online marketplaces for powersports, RVs, commercial trucks, and equipment. Their platforms connect serious buyers and sellers across North America, helping customers make confident, informed decisions. The company is part of the global CAR Group, giving you the stability of an established brand with the flexibility of a modern remote culture.
Schedule
- Remote position based in North America
- Full time role
- High volume inbound and outbound customer contact across phone, email, chat, and text
- Standard business hours with some flexibility depending on business needs
What You’ll Do
- Answer inbound calls and respond to emails, chats, and text messages from current and prospective customers
- Make outbound calls to existing customers to provide support, updates, and follow up
- Help buyers and sellers navigate Cycle Trader, RV Trader, Commercial Truck Trader, and Equipment Trader platforms
- Research customer issues, coordinate with internal teams, and drive resolutions that stick
- Provide product and service support across all Trader Interactive offerings
- Focus on customer retention and satisfaction with every interaction
- Document customer interactions and outcomes clearly and accurately
What You Need
- Experience handling high volume inbound and outbound calls
- Strong phone presence and active listening skills
- Clear, professional written and verbal communication with customers and internal teams
- Ability to analyze problems in real time and offer practical solutions
- Steady, calm demeanor when customers are frustrated or under pressure
- Positive, empathetic, and professional attitude in every interaction
- Comfortable working remotely with reliable internet and a distraction free workspace
Benefits
- Remote work flexibility
- Up to 31 days of paid time off in your first year
- Medical, dental, and vision coverage
- 401(k) with company match
- Wellness program and supportive culture
- Access to LinkedIn Learning and other professional development tools
- Growth opportunities within a global digital marketplace group
Roles like this fill quickly, especially fully remote customer service positions with strong benefits.
If you want a stable remote role where your people skills actually matter, this one is worth jumping on.
Happy Hunting,
~Two Chicks…