Support CVS Health members by resolving benefit and claims questions with empathy, accuracy, and a customer-first mindset.
About CVS Health
CVS Health is the nation’s leading health solutions company, serving millions through 300,000+ employees across local retail, digital platforms, and connected care services. The company is committed to delivering convenient, compassionate, people-centered solutions that help consumers live healthier lives.
Schedule
- Full-time (40 hours weekly)
- Remote within Central Standard Time Zone only
- Flexible schedule required
- Comprehensive training provided (4–18 weeks depending on assignment)
Responsibilities
- Support members, providers, and employers with benefit and claims questions
- Resolve customer inquiries with accuracy while documenting all interactions
- Educate members on available resources and assist with navigation
- Research issues and collaborate with peers to provide first-contact resolution
- Maintain confidentiality and follow CVS/Aetna policies and Code of Conduct
- Work across multiple systems while managing a fast-paced workload
Requirements
- 6+ months of customer service experience
- Strong communication, empathy, and problem-solving skills
- Basic computer proficiency
- Residence in CST zone
- High-speed internet
- High school diploma, GED, or equivalent
Preferred
- 1+ year contact center experience (calls, chat, or email)
- Microsoft Office familiarity
Benefits
- Starting rate: $18.50/hour
- Base range: $17.00–$28.46/hour depending on experience and location
- Affordable medical options, 401(k) with company match, employee stock purchase plan
- Paid time off, flexible schedules, family leave, dependent care resources
- Tuition assistance
- Free wellness programs and confidential support services
Happy Hunting,
~Two Chicks…