Help people understand and love their benefits while supporting one of the nation’s top HR technology providers.
About bswift
Since 1996, bswift has been transforming benefits administration through smarter, simpler, and more human solutions. From our Chicago headquarters and remote teams nationwide, we empower thousands of employers and millions of employees to navigate benefits with confidence. Our mission is clear: pursue excellence, embrace accountability, deliver superior service, and create a great place to work.
Schedule
Full-time | Remote | Monday–Friday between 7 AM–7 PM CST (some weekends may apply)
What You’ll Do
- Answer inbound calls and chats to assist customers with benefits enrollment, coverage, and system navigation.
- Educate and advise callers on benefit options and processes.
- Process enrollment transactions accurately and ensure timely issue resolution.
- Troubleshoot technical and benefit-related issues while documenting each interaction in the client system.
- Research customer requests and follow up to ensure full resolution.
- Maintain professionalism, empathy, and efficiency in a high-volume environment.
What You Need
- High school diploma required; associate degree or equivalent experience preferred.
- Strong verbal and written communication skills.
- Proficiency with Windows 10, Microsoft Outlook, and Word.
- Ability to multitask using dual monitors and multiple systems.
- Proven customer service mindset with patience and problem-solving skills.
- Quiet, private home workspace and wired high-speed internet (25 Mbps down / 3 Mbps up minimum).
Benefits
- Pay range: $16–$19/hour, based on experience and location.
- Comprehensive health, dental, and vision insurance.
- 401(k) with employer contributions.
- Generous PTO, holidays, and wellbeing programs.
- Remote-first culture with opportunities for professional growth.
Join a team that’s reimagining how people experience workplace benefits—and building a culture where you can thrive.
Make work better. Make benefits human.
Happy Hunting,
~Two Chicks…