Be the voice of a leading health solutions company while helping customers understand their benefits and resolve issues with empathy and care. This is a full-time remote position with paid training, strong benefits, and opportunities to grow.
About CVS Health
CVS Health is the nation’s largest health solutions company, connecting with millions of Americans every day. With more than 300,000 colleagues, CVS delivers care through local presence, digital channels, and a purpose-driven commitment to making healthcare more connected, convenient, and compassionate.
Schedule
- Full-time (40 hours per week)
- Remote (must reside in Central Time Zone)
- Paid training: 4–18 weeks depending on customer group
What You’ll Do
- Provide customer support for members, providers, and employers with benefits and claims
- Actively listen, research issues, and resolve inquiries efficiently
- Educate customers about benefits, resources, and claim status
- Collaborate across departments to resolve service issues
- Document all interactions while maintaining confidentiality
What You Need
- At least 6 months of customer service experience
- High school diploma, GED, or equivalent
- Basic computer skills and ability to navigate multiple systems
- Strong communication, empathy, and problem-solving skills
- Must have high-speed internet and live in CST time zone
Preferred
- 1+ year in a contact center environment (calls, chat, or email)
- Microsoft Office experience
Benefits
- Starting pay: $18.50/hour (range: $17.00–$31.30 based on location/experience)
- Affordable medical, dental, and vision insurance
- 401(k) with company match and employee stock purchase plan
- Paid time off, family leave, flexible schedules, dependent care resources
- Tuition assistance, wellness programs, and confidential counseling
- Retiree medical access and colleague assistance programs
Help improve lives while building a meaningful career with CVS Health.
Your opportunity to grow starts now.
Happy Hunting,
~Two Chicks…