Be the first point of contact for customers, delivering professional support and problem-solving that builds trust and satisfaction.
About Group O
Group O is one of the top five Latino-owned businesses in the U.S., ranked by the Hispanic Chamber of Commerce. Founded in 1974, Group O has grown from a small packaging company into a trusted partner for Fortune 500 clients like Samsung, PepsiCo, and Caterpillar. With more than 1,200 employees nationwide, we pride ourselves on innovation, efficiency, and supporting the success of our people as much as our clients.
Schedule
- Remote, U.S. based
- Full-time role
- Pay: $16/hour
- Set schedule with flexibility for business needs
What You’ll Do
- Answer inbound customer calls and resolve inquiries regarding orders, billing, accounts, and technical support.
- Actively listen to customer concerns, troubleshoot issues, and ensure resolution with empathy and professionalism.
- Assist with order placement, returns, exchanges, and shipment tracking.
- Record all interactions accurately in company systems and generate reports as needed.
- Maintain up-to-date knowledge of products, services, promotions, and policies.
- Collaborate with internal teams to resolve escalated issues.
- Identify opportunities to improve customer experience and share process feedback.
What You Need
- High school diploma required
- At least 100 Mbps internet speed for remote work
- Customer service or phone handling experience
- Strong verbal communication and active listening skills
- Ability to stay calm and composed under pressure
- Basic computer proficiency, typing, and data entry skills
- Problem-solving mindset and adaptability to shifting priorities
Benefits
- Medical, dental, vision, and life insurance
- Flexible Spending Accounts (medical and dependent care)
- 401(k) plan with company match
- Generous paid time off + 10.5 paid holidays
- Career development opportunities
- Supportive, inclusive workplace culture
Bring your communication skills and customer-first mindset to Group O and grow with a company that values people as much as performance.
Happy Hunting,
~Two Chicks…