Job Details
Description
Join our team! Sub-Zero Group, Inc. is a family-owned company where talent and hard work are recognized and rewarded. People work as a team, and everyone is guided by a clear vision: to create the world’s most innovative refrigeration and cooking appliances. We are proud of what we do and who we are.
Responsibilities include:
As the voice of Sub-Zero Group, Inc., exhibit excellent customer service skills while providing professional, personable, timely, and accurate responses to customers and field partners.
Efficiently and simultaneously access and enter data in multiple software programs while conversing with callers.
Skillfully communicate in order to understand the initial issue, provide product troubleshooting, and recommend a course of action to resolve the customer’s concern.
Answer use and care questions while educating our customers in order to maximize their enjoyment and use of our innovative line of products.
Ensure customer satisfaction by providing a high level of customer service that includes negotiating to a solution that is mutually beneficial to the customer/company.
Qualifications
Education
Preferred
High School or better.
Experience
Preferred
Exceptional customer service skills with a polished and professional style and delivery.
Intermediate problem solving and negotiation skills.
Bachelor’s degree or other advanced education a plus but is not required. High school diploma or GED a must.
Minimum of one (1) year of customer service experience required, product support experience preferred.
Training is onsite in Madison, WI for 3 months, Monday – Friday. (Month One: 8:00am – 5:00 p.m., Month Two: ¾ time with varied hours)
After initial training period, part-time schedule will be for 25-29 hours per week. Days and times may vary each week
The Christmas Fix
13% Off
White Christmas
$4.99 (as of December 26, 2024 08:07 GMT -06:00 - More infoProduct prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product.)
