Be the human voice members remember when they’re stressed, confused, or just trying to get care without a headache. If you’re bilingual (English/Spanish), steady on calls and chat, and you can translate “insurance-speak” into plain language, this is a solid remote lane in healthcare.
About Sidecar Health
Sidecar Health is working to make health insurance more affordable, transparent, and attainable. They’re a mission-driven startup built to modernize a broken system and support members through a more personalized experience.
Schedule
Remote, full-time. Must be available for one of these Central Time shifts:
⦁ 7:30 AM – 4:00 PM
⦁ 8:00 AM – 4:30 PM
⦁ 8:30 AM – 5:00 PM
What You’ll Do
⦁ Handle inbound member support via phone and chat related to Sidecar Health products and services
⦁ Deliver timely, positive customer service while helping members solve real problems
⦁ Build rapport with members, understand their needs, and protect a great member experience
⦁ Handle issues and complaints appropriately and professionally
⦁ Follow and maintain policies and standard operating procedures
What You Need
⦁ High school diploma or equivalent (Bachelor’s preferred)
⦁ Bilingual in English and Spanish (speaking, writing, real-time communication)
⦁ Strong written and verbal communication with the ability to answer questions on the spot
⦁ Detail-oriented problem solver who catches small issues before they become big ones
⦁ Adaptable and resilient in a fast-moving startup environment
⦁ Preferred: experience in healthcare or insurance
⦁ Note: Application asks if you’re located in Texas, Georgia, or Florida
Benefits
⦁ $17.00–$19.00/hour (market-based, varies by location/experience)
⦁ Medical, dental, vision, and 401(k)
If you want a mission-based customer support role where empathy and clarity actually matter, this one’s worth a serious look.
Happy Hunting,
~Two Chicks…