Support a real federal mission from home by taking calls and processing web tips that help protect communities. If you’re built for high-volume contact center work, can research fast while you talk, and you don’t fold under pressure, this role is a strong fit.
About SteerBridge Strategies
SteerBridge Strategies is a CVE-Verified Service-Disabled Veteran-Owned Small Business (SDVOSB) supporting U.S. Government and private-sector clients. They bring deep experience in federal acquisition and mission support, with a culture shaped by veteran leadership and service-driven accountability. This role supports the HSI Tip Line (HSITL) to augment federal staff.
Schedule
- Full-time, remote (anywhere in the United States)
- HSITL operates 24/7/365, so shifts are based on operational needs to augment federal staff
- High-volume contact center environment with multi-system research expectations
What You’ll Do
⦁ Answer incoming calls and process web tips to support the ICE law enforcement mission while maintaining public and community relations
⦁ Review, analyze, and route tips for further action using internal systems and databases
⦁ Research information across multiple databases while actively engaging stakeholders on the phone
⦁ Resolve complex stakeholder issues and document outcomes clearly and accurately
⦁ Create ad-hoc reports on demand using available tools and systems
⦁ Support weekly and bi-weekly meetings and help with on-the-job training for new CSRs as needed
What You Need
⦁ 5+ years of specialized contact center experience handling inbound calls (or similarly complex customer support work)
⦁ Strong database search and multi-system research skills while speaking live with stakeholders
⦁ Ability to operate independently, analyze information from multiple sources, and communicate scenarios clearly
⦁ Strong multitasking skills: talk, document, and research at the same time in a high-volume environment
⦁ Experience with telephony systems, CRM platforms, and ticketing tools
Benefits
⦁ Salary range: $47,000 – $52,000/year (commensurate with experience)
⦁ Health, dental, and vision insurance
⦁ Life insurance
⦁ 401(k) with matching
⦁ Paid time off and paid federal holidays
This is mission support work, and the bar is higher than a typical call center job. If you’ve got the 5 years and you’re confident in fast research while staying calm on the phone, apply now while it’s still open.
If you want remote work that actually matters and you can handle the intensity, this is one to move on.
Happy Hunting,
~Two Chicks…