Customer Service Representative I

Adecco is currently assisting a local client in their search to fill a Customer Service Representative position.

Type: 40hrs/wk. Contract

Start Date: Within the next 1 to 2 weeks

Location: 100% remote for candidates in Eastern and Central time zones only (excluding New York State) – candidates must reside in ET and CT zones

Pay: $15.00/hr.-$15.00

Length: 1 Year + Possible Temp to Hire, based on performance and attendance!

Shift: Office is open 8:00a-9:00p M-F, 10:00a-6:30p Sat/Sun, 365 days/year – schedules will be determined during training

Training Schedule: • Training Schedule: 8:00a-5:00p ET M-F

Responsibilities for job include but are not limited to:Provides front line, direct contact with customers when filing claims over the phone.Informs customers of the organization’s products and/or services.Files claims by collecting pertinent information from customers.Answers routine questions and resolves basic problems, refers more difficult items to higher level team members for guidance.This role requires listening to our customer’s concerns and showing empathy while resolving their issue.Follows standard screens/scripts to perform most tasks, the ability to navigate a computer-based system, maintains and updates company records as needed.Maintains professionalism and effectively interacts with all contacts, both internal and external.Maintains department quality standards and performs job duties as directed by supervisor.Processes and determines coverage by reviewing forms and other applicable records.Because every customer is different, we expect you to take the initiative to truly understand our customers current challenges, solve them, and use your expertise to proactively help them avoid future challenges.You may be asked to participate in special projects, assume new responsibilities, and adjust priorities as requested.

Why work for Adecco?Weekly pay401(k) PlanSkills TrainingExcellent medical, dental, and vision benefits

Why Work for Adecco:Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401k plan.Our program provides employees the flexibility to choose the type of coverage that meets their individual needs.Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.