Employer: Pearl Interactive Network

Pearl Interactive Network is seeking to hire State COVID-19 Customer Service Representative Coordinators Remote.

The State COVID-19 Customer Service Representative Coordinator (CSRC) is responsible for answering incoming calls from individuals seeking COVID-19 information in their local area. The CSRC will provide non-clinical guidance to include COVID-19 general information including testing locations, assist in test scheduling, and identifying and resolving potential scheduling conflicts by accurately documenting demographic and appointment-related data and escalating issues to supervisors.

Why choose Pearl Interactive Network?

Join Our Team and embrace the winning Pearl Culture which promotes our employee’s desires and efforts to serve our consumers, clients, and community. Our values of customer satisfaction, teamwork, a family atmosphere, quality services, respect for each other, transparency, and innovation are what make Pearl, the employer of choice. As a woman-owned, HUBZone certified social enterprise, Pearl offers hiring priority to our Veterans, Military Spouses, and their families, as well as individuals with disabilities.

Pearl offers a Competitive Compensation and Benefits package to include:

Operating Hours: 7 am 10 pm CST, Monday Friday; 9 am -9 pm CST, Saturday and SundayJob Duties:

Job Requirements

Background Investigation, Typing & Skills Assessment Required

Skills/Qualifications/Keywords: Action Oriented/Tenacity, Dealing with Ambiguity, Compassion, Customer Focus, Ethics and Values, Functional and Technical Skills, Informing, Integrity and Trust, Listening, Priority Setting, Problem Solving, Customer Service, Organizational Skills, Time Management, Deadline Driven, Team Player, Dependable, Communication Skills, Client Relation Skills

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