If you want a real work from home customer service job where you help people get answers about their health benefits, this is it. As a Clinical Customer Service Representative with American Specialty Health, you’ll take inbound calls from members, providers, and health plans and help them get clear, accurate information without the runaround.
About American Specialty Health
American Specialty Health is a national health services company focused on helping people live healthier, longer lives. They partner with health plans, employers, and practitioners to deliver specialty health, fitness, and wellness programs. By supporting callers with clear answers and problem solving, you help ASH make healthcare easier to navigate for everyone.
Schedule
- Remote, work from home role within the United States
- Full time position at $15 per hour
- Company provided technology and fully remote training
- Requires stable high speed internet (minimum 50 Mbps download and 50 Mbps upload)
- Call center environment with set schedules and performance expectations
What You’ll Do
- Answer inbound calls, chats, and occasional outbound follow up in a professional, timely, and courteous manner
- Help providers, members, and health plans with benefit questions, basic problem resolution, and general program information
- Look up and verify caller information using ASH proprietary systems and document each interaction accurately
- Use online resources and internal tools to research answers and forward items needing more research to the correct department
- Manage your time so calls are answered within required service levels and follow up is completed on time
- Meet or exceed key job accountabilities and performance metrics for the Customer Service Representative role
- Complete all required ASH and department trainings on schedule and participate in staff meetings to support teamwork and updates
- Follow all legal, compliance, and company standards to maintain a safe, secure, and confidential work environment
- Perform other customer service and support duties as assigned
What You Need
- High school diploma or GED
- At least 1 year of customer service experience; inbound call center experience preferred
- Basic computer skills and comfort working with multiple systems during a single interaction
- Strong verbal communication skills and a professional, friendly phone manner
- Ability to listen carefully, ask clarifying questions, and provide clear, simple explanations
- Strong organization and time management skills with the ability to multitask in a busy environment
- Ability to stay accurate and productive in a changing environment with frequent interruptions
- Commitment to confidentiality and respectful, positive interaction with callers and teammates
Benefits
- $15 per hour in a fully remote, work from home role
- Company provided equipment and remote training to get you up to speed
- Opportunity to gain healthcare call center experience that can lead to future growth
- Stable, structured environment with clear performance expectations and support
Entry level remote healthcare customer service roles at a national company get a lot of attention, so do not sit on this one.
If you are ready to take calls from home, help people get real answers, and build a strong customer service foundation in healthcare, this is your move.
Happy Hunting,
~Two Chicks…