CVS Health
Customer Service Representative is the face of Aetna and impacts members’ service experience by manner of how customer service inquiries and problems via telephone, internet or written correspondence are handled in a fast paced environment.
Customer inquiries are of basic and at times complex nature.
Engages, consults and educates members based upon the member s unique needs, preferences and understanding of Aetna plans, tools and resources to help guide the members along a clear path to care.
Pay Range
The typical pay range for this role is:
- Minimum: 17.00
- Maximum: 27.16
Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.
Required Qualifications
- 3-6 Months Customer Service in medical field
- 1 Year call center
- Ability to multi-task to accomplish workload efficiently
- Analytical skills
- Ability to maintain accuracy and production standards
- Technical skills
- Oral and written communication skills
- Problem solving skills
- Attention to detail and accuracy
- Negotiation skills
COVID Requirements
COVID-19 Vaccination Requirement
CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.
You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.
Preferred Qualifications
- Experience in a production environment,
- Customer Service experiences in a transaction-based environment such as a call center or retail location
- preferred, demonstrating ability to be empathetic and compassionate.
- Knowledge or medical experience prefered.
Education
- High School or GED equivalent