Two Chicks With A Side Hustle

Responsibilities:

  • Handle high amounts of incoming calls
  • Identify and evaluate customers’ needs to deliver satisfaction
  • Build sustainable relationships of trust through open and interactive discussion
  • Provide accurate, valid and comprehensive information by using the right methods/tools
  • Manage complaints, provide proper solutions and options; follow up to secure resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Go the extra mile to engage customers
  • Requirements:
  • Some proven customer support experience or experience as a client service representative is preferred
  • Strong phone administration skills and active listening capabilities
  • Ability to work independently and as a member of various teams and committees
  • Strong attention to detail
  • Exceptional communication and presentation skills
  • Ability to multi-task, prioritize, and control time effectively