- Talk and type at the same time (talking with consumers while documenting relevant notes).
- Manage a set work schedule.
- Document account notes clearly and efficiently.
- Work independently in our remote environment and in a virtual team environment.
- Comfortable with repetitive tasks, sit and talk on the phone with a headset for up to 90% of the day.
- Identify basic computer components and assemble/troubleshoot company issued equipment by following both written and verbal instructions
- Operate company issued equipment, which may include a computer, headset, and camera
- Navigate within multiple computer programs simultaneously
- Knowledge of Microsoft Office products such as Outlook and Teams
- Remain compliant with our policies, processes, and legal guidelines.
Requirements:
- High school diploma or GED.
- High speed internet connection with a minimum of 15mbps download speed
Preferred:
- Previous customer service experience in a call center environment.
- Experience in the finance or automotive industry.
- Experience in any position where you had to demonstrate excellent communication skills.
Training & Schedule Requirements:
Training:
- Monday through Friday; 11:00 am – 8:00 pm
- Virtual Training will be conducted beginning 6/10/2024