Customer Service Representative

• Talk and type at the same time (talking with consumers while documenting relevant notes).
• Manage a set work schedule.
• Document account notes clearly and efficiently.
• Work independently in our remote environment and in a virtual team environment.
• Comfortable with repetitive tasks, sit and talk on the phone with a headset for up to 90% of the day.
• Identify basic computer components and assemble/troubleshoot company issued equipment by following both written and verbal instructions
• Operate company issued equipment, which may include a computer, headset, and camera
• Navigate within multiple computer programs simultaneously
• Knowledge of Microsoft Office products such as Outlook and Teams
• Remain compliant with our policies, processes, and legal guidelines.

Requirements:

• High school diploma or GED.
• High speed internet connection with a minimum of 15mbps download speed

Preferred:

• Previous customer service experience in a call center environment.
• Experience in the finance or automotive industry.
• Experience in any position where you had to demonstrate excellent communication skills.

Training & Schedule Requirements:

Training:

• Monday through Friday; 11:00 am – 8:00 pm
• Virtual Training will be conducted beginning 6/10/2024