- Effectively communicates with customers, team, sales, and management
- Assesses customer-related problems or issues to develop and implement appropriate resolution including identifying how to prevent issues in the future
- Responds to consumer and customer inquiries with due diligence
- Responds promptly to customer requests and investigate/research requests for no charge replacement items
- Interacts appropriately with all MBCI departments to resolve issues
- Shows proficiency and high level of expertise with all business systems as they pertain to the organization
- Maintains knowledge of new products and product changes
- Maintains customer account information process and procedure documentation
- Consistently demonstrate MasterBrand’s Six for Success: Be trustworthy; Commit to your team; Listen to understand; Serve your customer; Prepare & plan; Deliver the result
- Perform other duties as assigned at management’s discretion
Characteristics & Attributes
- Strong service mentality – dedicated to satisfying the customer
- Strong oral and written communication skills
- Attention to detail
- Accurate keying & documentation
- Ability to meet deadlines in a fast-paced environment
- Solid organizational skills with the ability to manage multiple tasks at once
- Exceptional math skills (specifically fractions)
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$24.99 (as of October 12, 2024 14:46 GMT -05:00 - More infoProduct prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product.)