Customer Service Representative

This position handles inbound customer service calls. Provides timely, effective and professional responses to a variety of customer inquiries while consistently ensuring delivery of exceptional customer experience during every interaction. 

• Identify the customer’s needs, suggest products and services.
• Maintains and modifies customer records, utilizing various databases to verify and retrieve data while responding to order inquiries, placing new and /or re-orders.
• Resolves product or service problems by selecting the appropriate action to expedite the immediate resolution while delivering optimal customer experience.

Basic Qualifications:

Education and Experience: Basic knowledge of computers.

Preferred Qualifications:

Education and Experience: HS/GED and 1 year of Customer service

Additional Basic Qualifications:

Must be 18 years of age or older