Employer: VIPdesk Connect

Description

VIPdesk Connect is a certified B-Corp, Women-Owned Corporation, and Best Workplace winner committed to team member happiness. We’ve worked purposefully to create a culture built on the simple idea of being more human—of being a better listener to our team members, more responsive to customers, and more empathetic to all.

The Remote Customer Service Representative is a solution-oriented customer care professional and part of a diverse and engaged team dedicated to the leading provider of graduation and educational products and services designed to inspire achievement and create memorable experiences for students. The Representative provides an authentic customer experience via phone, email, and chat, utilizing a variety of software tools to navigate customer accounts, research and review policies, and communicate effective solutions.

The Customer Service Representative assists customers in a courteous and professional manner that supports and reinforces brand standards, always with a focus on providing best-in-class customer service.

This is a Seasonal position expected to run through May 2022.

What You’ll Do

Success Qualities:

What We’re Looking For

Training
Our next training class is scheduled to begin February 11, 2022. New team members will attend training remotely via web cameras from secure, noise-free, distraction-free home offices.

Who We Are

At VIPdesk Connect, we believe brand loyalty is built with every customer interaction. Each experience is an opportunity to reinforce a customer’s love for a brand. And no matter how leading-edge our technology is, it will never replace the power of the one-to-one connection. It’s why we’ve built a culture that cares. It’s why our team knows how to connect with customers, human to human.

We believe in creating a supportive workplace where we listen to one another, where all feel comfortable sharing ideas, where we work together to achieve our goals and share in the celebration of our successes. We believe that positive energy leads to team member innovation, creativity, and above all, happiness.
VIPdesk Connect is proud to be an equal opportunity employer, M/F/D/V.

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