Employer: Sutherland
Job Description:
Are you the go-to person, among your friends and family, for help with mobile devices and streaming technology? Are you skilled with and do you have an interest in technology and software? Can people literally hear you smiling over the phone? Do you know how to turn someone’s day around, no matter how down or frustrated they are? Do you have experience in technical support, retention, with Salesforce or with other help desk ticketing platforms? If so, Sutherland has an amazing new opportunity for you!
We are now hiring Customer Care Representatives to provide outstanding and personal support to customers of an exciting streaming service that hosts some of the best content out there right now. In this role, you will be providing inbound customer care, primarily over the phone. You’ll also get to interact with customers over email. You’ll be helping to resolve billing issues, troubleshoot errors and concerns, and guide customers to the products and services that will best meet their entertainment needs.
About the Role:
This role is great for you if you genuinely love connecting with and assisting others; you are energized by the opportunity to turn someone’s day around; you are patient and empathetic, engaging and upbeat; are an outstanding team players who rise to a challenge, displaying resourcefulness, adaptability, and flexibility; and you are a problem-solver and critical thinker who can easily navigate systems, multi-task, diagnose problems, and provide a friendly and efficient resolution. Additionally, this role is best for you if you have excellent communication skills; you are comfortable working in a fast-paced environment, demonstrating ownership and accountability for each customer they connect with; you enjoy using streaming services and entertainment and/or gaming platforms in your personal life and you can speak confidently about features and functionality. Finally, this role is ideal for you if you display good judgement, making decisions quickly and effectively; and you have an aptitude and interest in technology and software.
At Sutherland, you can grow your own way, do interesting things, and be yourself. Our teams thrive in an environment of diversity of thought, experiences, and background – we celebrate and embrace our diversity, whole-heartedly.
What We Offer:
- The opportunity to connect with streaming services customers one-on-one, over the phone and through email, showcasing your technical savviness and ability to deliver exceptional experiences every day
- A chance to really make a difference for others by helping them use and navigate the entertainment platform that delivers content they know and love
- A never-boring culture where team members are celebrated for their creativity, passion, and flair with customers
- A strong promote-from-within policy that rewards you for your talent and dedication
Qualifications:
- High school diploma or equivalent
- Ability to type 35+ words per minute
- Minimum of one year of customer service experience
- Strong written communication skills
Who We Are:
At Sutherland, we help strengthen our client’s brands by improving how they work. We rethink the process and work together to streamline it, rebuild it, and deliver it back smarter than before. Behind every screen, click or command, at the heart of each process transformation, is our people. It takes big ideas, strong designs, new technology, and top talent from around the globe to explore what’s possible. We empower and inspire our teams and leaders to simplify everyday tasks and interactions with a common goal: providing the best customer experience out there. We are Sutherland. Where people and process come together.
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