Employer: HealthMark Group

MISSION: The mission for this role is to provide excellent customer service to clients, patients, and requestors. This role will be required to meet daily goals and report to the Requestor Support Team Manager with any continuous issues. He/she should align with HealthMark Groups core values and culture of the company. To remove the burden of release of information from our clients by being client-focused.

REQUIREMENTS: The requirement for this role is to have good communication and interpersonal skills to build a good working relationship with requestors, clients, and co-workers. This position requires a person to be detailed oriented and be able to resolve customer issues in a timely manner. This person will report directly to Director of Production and Requestor Support and the Requestor Support Team Manager.

Daily Roles and Responsibilities:

***Key Points: Requestor Support: Ensure HealthMark is providing excellent customer service and being client-focused.

Status Line: Review all emails and faxes and determine what is needed.

Pending Authorizations: Review all non-compliant requests and reach out to requestor to obtain additional information.

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