Pearl Interactive Network

The Customer Service Representative (CSR), is responsible for responding to caller questions and providing general information about the Ticket to Work Help Line.

Why choose Pearl Interactive Network?

Join Our Team and embrace the winning Pearl Culture which promotes our employee’s desires and efforts to serve our consumers, clients, and community. Our values of customer satisfaction, teamwork, a family atmosphere, quality services, respect for each other, transparency, and innovation are what make Pearl, the employer of choice. As a woman-owned, HUBZone-certified social enterprise, Pearl offers hiring priority to our Veterans, Military Spouses, and their families, as well as individuals with disabilities.

Pearl offers a Competitive Compensation and Benefits package to include:

Operating Hours: Monday – Friday with available shifts between 8 am – 8 pm EST, Mon. – Fri.

Technical/Equipment Requirements:

Please note the bandwidth requirements are minimum for remote work-from-home agents, to support agent project workflow. For shared home access, additional bandwidth is needed where multiple family members are sharing household bandwidth with Streaming video/Remote learning, etc.

Job Duties:

Job Responsibilities:

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