Resource Innovations
Resource Innovations is seeking a Remote Customer Service Representative to join our growing team. As a Customer Service Representative with Resource Innovations, you will utilize your interpersonal skills to assist customers in achieving their energy saving goals.
Resource Innovations is a women-led organization offering software-enabled clean energy solutions for utilities as well as commercial, industrial, and residential energy customers. Our experts design and implement a suite of leading-edge services to support the rapidly changing industry through the clean energy transition. We leverage diversity across our team to accelerate energy innovation and make clean and sustainable energy more available, accessible, and affordable. Learn more at resource-innovations.com.
We are looking for a motivated individual to join our team to work full-time remotely. The ideal candidate is well-organized and service-oriented, able to track tasks on numerous projects while delivering exceptional service to clients and customers alike. The candidate will feel comfortable working in a fast-moving environment and following established processes and procedures. The candidate will place a premium on delivering high-quality customer service solutions, which improves customer experience and satisfaction with the program, our client, and organization.
Compensation and Work Schedule:
- $17/hour
- 40 hours/week; 8 hour shifts; Monday-Friday; 9am-5pm CST.
Duties and Responsibilities:
- Maintains customer confidentiality at all times in accordance with established client policies and procedures.
- Provides customer service support to various Resource Innovations clients across the United States, including answering a multi-line phone system, email, and chat inquiries, ensuring a high level of customer satisfaction.
- Supports customers in making educated decisions about their energy usage, including a light level of technical support for products sold.
- Provides administrative support which includes, but is not limited to data entry, reporting, and electronic record keeping.
- Produces and maintains documents for the warehouse and office using Excel and other applications.
- Other duties as assigned
Requirements
- Bilingual (Spanish preferred)
- Must be able to work independently with minimal supervision, follow detailed step-by-step directions, and meet deadlines
- Proficient in the Microsoft Office suite (Excel, Word, PowerPoint, Outlook, and Access); a computer skills test will be required as part of the interview process
- Excellent customer service skills, including a high level of follow up skill and professionalism.
Benefits
Resource Innovations offers competitive salaries based on candidate’s qualifications. Resource Innovations also offers three weeks paid vacation per year, paid holidays, a 401(k) plan with employee matching funds, a discretionary bonus and an overall comprehensive benefits package.