LabCorp is seeking a Customer Service Support Representative in Patient Billing- (WFH and CALL CENTER) to join our team. This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide product education and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer centric team in an innovative company.
The shift for the position will be 11am-8pm (ET). This is also a high volume call position (approximately 80-100 calls daily); Our base salary range is $15.00-$15.75/hr – with a 10% PER HOUR shift differential for the 2nd shift (Mon-Fri 11am-8pm ET- depending on time zones).. We also offer bonuses paid out quarterly for those meeting standards!
Job Duties/Responsibilities:
Act a liaison between LabCorp, the customer base and patients
Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
Speak with customers in a courteous, friendly, and professional manner using protocol procedures Inquire, clarify, and confirm customer requirements and understanding of the solution
Provide additional customer education and information as needed
Qualify and establish inbound new customers requesting LabCorp’s products and services
Work in multiple databases to research complex issues and questions
Notify clients of test results in a timely and accurate manner
Review test forms for accuracy and report any discrepancies
Participate in activities designed to improve customer satisfaction and business performance
Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance
Requirements:
Requires a High School Diploma or equivalent w/1-3 years of applicable experience; Associate’s or Bachelor’s degree preferred
Previous experience in a customer service role; working in a contact center/call center environment is STRONGLY preferred
Prior healthcare industry, such as a physician’s office or a hospital is a plus; Knowledge of Microsoft Office suite is required
Experience with Salesforce.com and/or Laboratory Information Systems preferred
Strong verbal and written communication skills and excellent ability to listen and respond
Must be courteous with strong customer service orientation
Excellent multitasking abilities required
Strong flexibility and the ability to manage and adapt to changing priorities quickly desired
Bilingual in English and Spanish highly desirable