At TTEC, we’re all about the Human Experience. Elevated. As a Temporary Customer Service Representative working remotely and supporting those impacted by Hurricane Fiona, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. Even if you are looking fora full-time, regular job, we encourage you to consider this life-changing opportunity with a great wage to support others in need. And yes, TTEC will prioritize those looking to find other opportunities for you within the company once the effects of this tragedy has passed.
This role is limited to residents of certain locations in the United States only. This position is open to residents of AL, AR, AZ, CO, DE, FL, GA, ID, IN, KS, KY, LA, MO, MS, MT, NE, NM, OR, NC, NV, OH, OK, PA,SC, SD, TN, TX, UT, VA, VT, WI, WV, WY. Applications for this roll will not be accepted from residents of AK, CA, CT, HI, IL, IA, MA, MD ME, MI, MN, NH, NJ, NY, ND, RI, or WA or outside of the United States. These restrictions are for this opportunity only. You may qualify for other TTEC openings. Please continue to search TTECjobs.com.
What You’ll be Doing
TTEC supports a number of government contracts for both long term and short-term assignments. When a national emergency strikes, we’re at the ready. These positions are fulfilling as you support those US residents when they are at their time of need.
During a Typical Day, You’ll
- Consult with your neighbors on the available services that can support their situation
- Provide the best solutions for their need via a variety of communication channels that could include voice, email or chat
- Respond to customer inquiries with active listening
- Resolve customer issues with patience and understanding
What You Bring to the Role
- Requires ability to pass government public trust clearance prepared by the Department of Homeland Security.
- Exceptional conversational English verbal and written communication skills
- Customer service experience or customer service oriented skills such as empathy, active listening, and resolution-minded aptitude
- Handy with MS Windows and other computer applications
- High school diploma or equivalent
- High speed internet connection (>20 mbps)
What You Can Expect
- The appreciation of those impacted by the storm
- Knowledgeable, encouraging, supporting and present leadership
- Diverse and community minded organization
- Base pay of $15.84/hour plus $4.23 fringe (in lieu of benefits) due to the temporary nature of this role