Customer Service Coordinator

UKG Global Support seeks a Customer Service Coordinator that will be the liaison between our Global Support team and our customers. The successful candidate will deliver a world class customer experience, have outstanding communication skills, and exemplify a passion for assisting our customers and colleagues to promote a world class customer experience and culture.

• Answer incoming calls with enthusiasm and confidence
• Case / ticket creation and dispatch to proper queue
• Maintain high-level knowledge of extensive UKG product suite
• Confirm and/or update our customer’s contact information
• Monitor customer self-ticket creation queue
• Reach out to on-call technicians for urgent customer issues
• Adhere to standard operating procedures and policies
• Assigned project work as necessary

There are two shifts to choose from:
– 8am-5pm (EST), Monday-Friday
– 11am-9pm (EST), Thursday and Friday, Saturday and Sunday 9am-9pm (EST)

QualificationsBasic Qualifications:
• 1-3 years of exceptional customer service experience

Preferred Qualifications:
• Strong verbal and written communication skills with demonstrated ability to communicate effectively
• Exceptional organizational, time-management and planning skills with a strong attention to detail necessary
• Experience in handling difficult or sensitive customer situations in a professional manner
• Able to work with and connect with a team environment
• Ability to work overtime, weekends and holidays is preferred

Company OverviewHere at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests.

Colorado, New York, Washington, and California Pay Law

The pay range for this position in Colorado, New York, Washington and California is $29,800 to $42,800, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation.

San Francisco Bay Area Pay Law

There is a different range applicable to specific work locations, within the San Francisco Bay area, the base pay range for this role in those locations is USD $34,270 to $49,220 per year.