Employer: Sutherland
Job Description:
As a Customer Service Consultant, you’ll bring your expertise to deliver exceptional technical service and solutions to customers through inbound calls in a high-energy environment. You will get to work with leading technologies and systems while having a dedicated team of leaders and peers to support you.
This is the job for you if:
- You excel at providing technical support and troubleshooting assistance
- You are an active listener and can leverage probing question skills to understand the customer’s questions/concerns
- You are comfortable upselling products and services, when appropriate
What we offer:
- Competitive hourly rate of $16.00/hr
- Medical, dental and vision benefits
- Paid training & PTO
- Advancement opportunities – 80% of our frontline leaders have been promoted from within
- Additional pay incentives as well as monthly rewards & recognition programs
- Employee Discounts
- EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland
Qualifications:
- Excellent verbal and written communication skills and are a strong multitasker
- Driven by solving problems and meeting goals
- Familiar with Microsoft Office tools
- Experience in customer service
- Experience in technical support
- High school diploma or equivalent
Requirements to work from home:
- Excellent Internet connectivity:
- Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!
- Wireless and/or satellite Internet Service Providers are not compatible with our systems.
- In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates.
- A quiet and distraction-free, secure place to work.
- A computer with:
- 1.6 Ghz Dual Core processor (the faster the processing environment, the better)
- Â 8 GB RAM
- 10 GB available hard drive space
- One or more available USB ports (2.0 or greater)
- Sound/audio support
- Windows 10
- 2 Â – 20 inch monitors
- Wired Keyboard
- Wired Mouse
- A headset to use for training and meetings that is/has:
- USB
- Dual ear
- Noise-cancelling microphone
- A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications.