Customer Service Coach

About Us

RYNO Strategic Solutions is an innovative, full-service Internet marketing company with 100+ RYNOs offering exceptional internet marketing services since 2008. We stay ahead of our competition with top-notch proprietary strategies, tracking, and reporting. Due to our total transparency, our customers always know exactly what they receive through their marketing efforts with us. We are dedicated to helping Home Service companies find their customers online by utilizing the most cost-effective desktop and mobile strategies.

Our Mission

We Exist to Grow Your Business…PERIOD.

Our Values

• We are transparent
• We are good communicators
• We give back
• We have integrity
• We are positive
• We genuinely care
• We focus on education

** Applicants must reside in and be legally authorized to work in the United States. Verification will be completed before a hiring decision is made. Currently hiring in the following states: AZ, FL, GA, IN, KY, MD, MI, NV, OR, SC, TN, TX, UT, VA, WI

** This is a full-time, salary, remote position. Must be available and in a distraction-free environment during company business hours.

RYNO Strategic Solutions is seeking a highly motivated, passionate, and experienced Customer Service Coach to join our team!

The successful candidate will be responsible for working one-on-one with Customer Service Representatives (CSRs) in the Home Service Industry to improve their communication skills, overcome objections, and book more service calls. As a coach, you will provide guidance and support to help our CSRs deliver outstanding customer experiences that exceed expectations. The ideal candidate is passionate about helping others develop their skills and achieve their goals. They will have excellent communication skills in developing relationships with Customer Service Representatives, managers, and company owners.

Position Responsibilities

• Work with CSRs one-on-one to develop and improve their communication, objection handling, and sales skills
• Provide feedback on calls and identify areas for improvement
• Perform routine call reviews to track the implementation of learned tools
• Develop and implement training programs to help CSRs improve their performance
• Monitor and report on CSR and team performance metrics, identifying trends and opportunities for improvement
• Collaborate with management and other stakeholders to ensure that training and coaching align with business goals and objectives
• Keep up-to-date with industry trends and best practices, sharing your knowledge and expertise with the team
• Other tasks as assigned by management

Requirements

• Minimum 3 yrs. experience in a teaching, training, or coaching role
• Excellent phone skills and etiquette
• Superior communication and interpersonal skills, with the ability to build rapport and develop relationships with team members
• Proven customer service and sales skills
• Strong analytical skills, with the ability to analyze data and identify trends
• Proven ability to motivate and inspire team members to achieve goals and exceed expectations
• Basic understanding of the Home Service Industry
• Passion for delivering outstanding customer experiences
• Knowledge and understanding of adult learning methodologies
• Ability to work independently and manage time effectively
• Dependable, with a personal sense of urgency

Preferred Skills

• Experience in the Home Service Industry, including knowledge of service delivery and scheduling processes
• Familiarity with CRM systems and call center technologies
• Training and certification in coaching methodologies
• Excellent verbal and written communication skills
• Strong time management, problem-solving, and conflict-resolution skills
• Genuinely cares about clients and the team

The total compensation for this opportunity includes a base salary range of $45,000 – $65,000 a potential for quarterly bonuses contingent on company performance, plus medical, dental, vision, and employee assistance benefits. This is our target compensation range and is subject to multiple factors including role, level, experience, and location. As you go through our interview process, your recruiter will work with you to identify a competitive base salary within the proposed range.