Customer Service Associate Work at Home (Seasonal) TPF

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Customer Service Associate Work at Home (Seasonal) TPF #13026

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Lake Forest, IL

Company

The Popcorn Factory

Posting City State

Lake Forest, IL

Brand

Job Title

Customer Service Associate Work at Home (Seasonal) TPF

Job Description

Do you want to earn some extra money for the Holiday Season? If so join our Team at The Popcorn Factory to make a Fun and Great Tasting Snack! We are currently hiring Full Time, Home Customer Service Phone Agents, Seasonal positions in our Customer Service Dept.

Answer escalated emails
Work queues related to orders not shipping

Some outbound calls to customers may be required
TrustArc Requests
Order Updates

This position will work closely with CS Supervisor and Department Manager to prioritize and complete work daily.

We offer competitive wages and a tasty associate discount. Pre-employment background check is required.

“We promote a drug free workplace.”

Benefits offered:

Employer contribution to 401k account
Employee discounts

About Us

About The Popcorn Factory®

For more than 40 years, The Popcorn Factory has delighted customers with flavorful popcorn and gourmet snack gifts. Headquartered in Lake Forest, Illinois, The Popcorn Factory specializes in making fresh-popped popcorn using the finest corn grown in the United States. Each kernel is air popped with unique flavors added using high-quality oil, including coconut, avocado and sunflower oil. Offerings include iconic gallon tins featuring exclusive designs as well as other unique packaging created for all celebratory and gift-giving occasions. The Popcorn Factory is part of the 1-800-FLOWERS.COM, Inc. family of brands. Shares in 1-800-FLOWERS.COM, Inc. are traded on the NASDAQ Global Select Market, ticker symbol: FLWS.

Our Commitment to Diversity

At 1-800-FLOWERS.COM, Inc., we seek to inspire more human expression, connection, and celebration — for everyone. This means fostering a culture of inclusion where our team members, customers, and partners feel respected, valued, and empowered. We believe that embracing diversity, and celebrating the uniqueness of every individual, makes us a better company.

Requirements

Requires a high school diploma, GED, peak call center experience or business experience which reflects an intense seasonality, or an equivalent combination of training and experience.

Excellent communication and listening skills and the ability to emphasize with our customers.
Successfully maintaining the energy and initiative required to meet the demands of a very short and intense “season”
Utilizing the telephone in customer contact

Ability to stay positive under sometimes stressful conditions
Must have knowledge of personal computers and basic math and business operations
Seasonal positions start in October- through December with the possibility of overtime