If you’re good on the phone, quick on the keyboard, and you take pride in leaving people better than you found them, this role is a solid fit. This is a pipeline posting for upcoming openings, so it’s a smart move to get in early and be first in line when roles go live.
About [Company Name]
[Company Name] is building a talent pipeline for future customer service needs and is looking for dependable, service-minded professionals. You’ll support customers through inbound and outbound calls while using web-based tools to resolve issues quickly and accurately. The environment is fast-paced, structured, and focused on quality.
Schedule
- Full-time, hourly (non-exempt), remote (US)
- Pipeline role for future openings (not guaranteed to be immediately available)
- Must meet shift and schedule adherence expectations
- Must pass pre-employment testing and an internet speed test
What You’ll Do
- Handle inbound and outbound calls with professionalism and care
- Answer customer inquiries using client-specific instructions and service standards
- Document each interaction accurately in a database
- Verify customer information and make updates/corrections as needed
- Listen actively and share helpful information that improves the customer experience
- Follow up with callers when necessary to close the loop
- Support outbound survey calls to gather client-specific information
- Use contact center performance data to improve your results over time
- Maintain consistent schedule and shift adherence
What You Need
- High school diploma or GED
- Call center or customer service experience (highly desired)
- Strong verbal and written communication skills
- Ability to multitask and stay calm in a fast-paced environment
- Comfort navigating multiple windows/tabs and using internet search tools
- Ability to sit for extended periods
- Ability to pass a background investigation and drug screen
- Ability to pass pre-employment criteria testing and internet speed test
Work From Home Requirements
- Enclosed, secure workspace with zero distractions
- Non-cellular high-speed internet (Fiber/DSL/cable required)
- Must meet the program’s minimum internet speed requirements
- No hotspots, satellite, or wireless internet allowed
Benefits
- Not listed in the posting (varies by program and opening)
Pipeline roles can be sneaky valuable: you get your name in before the rush. If you want remote customer service work and you’re consistent, apply early and stay ready.
Be the calm voice. Be the problem solver. Be the reason they hang up satisfied.
Happy Hunting,
~Two Chicks…