This is a solid “get in the pipeline” role for someone who can handle calls with patience, speed, and professionalism. If you’re good at multitasking across tools, documenting clean notes, and keeping customers calm and cared for, you’ll fit right in when openings hit.
About Senture
Senture supports clients and customers through contact center services built on efficiency, accuracy, and a strong customer experience. This posting is part of their talent pipeline, meaning they’re building a bench of qualified candidates for upcoming roles. If you want a remote customer service seat, this is a good one to get on record for.
Schedule
- Remote (talent pipeline for future openings)
- Handles inbound and outbound calls
- Must pass preemployment testing, background check, drug screen, and internet speed test
- Work from home requirements: enclosed, secure workspace with zero distractions
- Internet must be non cellular high speed (fiber, DSL, or cable)
- No hotspots, satellite, or wireless internet allowed
What You’ll Do
⦁ Answer inbound customer inquiries and make outbound calls as needed with professional courtesy
⦁ Use web based tools to resolve requests efficiently and accurately
⦁ Document each customer interaction in a database with clear, complete notes
⦁ Verify customer information and make updates or corrections when needed
⦁ Actively listen and provide additional helpful information to improve the customer experience
⦁ Follow up with callers when required
⦁ Use contact center performance data to improve your results over time
⦁ Conduct outbound surveys to collect client specific information
⦁ Maintain shift and schedule adherence
What You Need
⦁ High school diploma or GED
⦁ Call center or customer service experience strongly preferred
⦁ Strong verbal and written communication skills
⦁ Ability to multitask across multiple windows, tabs, and systems
⦁ Comfort using computers, internet search, and web based tools
⦁ Ability to sit for extended periods
⦁ Ability to pass background investigation and drug screen
⦁ Ability to pass preemployment criteria testing and internet speed test
⦁ Reliable home setup that meets the workspace and internet requirements
Benefits
⦁ Remote opportunity through a talent pipeline for upcoming openings
⦁ Experience building in a fast paced customer support environment
⦁ Opportunity to be considered quickly as new roles open
Pipeline roles can move suddenly when demand spikes. If you want to be ready when they start hiring, get your name in now.
Keep it calm, keep it accurate, keep it moving.
Happy Hunting,
~Two Chicks…