Customer Service

• Make contacts to schedule a variety of specific medical and dental services in accordance with customer availability and contract guidelines. Respond to a variety of inquiries and resolves issues with regard to the appointment scheduling/fulfillment processing and service completion in a timely manner while maintaining sensitivity toward military culture.
• Conduct customer contacts related to Health Assessment processing, referral follow-up, educations and resource inquiries.
• Identify potential behavioral health situations and follow contract specific protocol to assist callers.
• Maintain constant awareness of service level and queue status in order to meet contractual requirements.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED OR equivalent work experience
• Must be 18 years or older
• Customer service experience
• Ability to work every other Saturday shifts between hours of 7am-5pm CST
• Ability to work any 8-hour shift during the hours of 6:00am-12:00pm CST Monday-Friday and rotating shift of Saturday 7:00am-5:00pm CST. It may be necessary, given the business need, to work occasional overtime and weekends. 

Preferred Qualifications:

• Prior military experience
• Experience working in the Healthcare Industry
• Experience working with Medicaid or Medicare
• Experience working in a call center environment
• Proficient computer skills including Microsoft Office programs such as Microsoft Excel (general spreadsheet navigation, data entry and sorting), Word (creating and editing word documents), and Outlook (email and calendar)

Telecommuting Requirements:

• Ability to keep all company sensitive documents secure (if applicable)