Customer Relations Coordinator, Seasonal

At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 17,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.

It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!

POSITION: Seasonal Coordinator

Department: Customer Relations

Reports To: Customer Relations Manager

Location: Remote (Work from Home)

What we’re looking for:

· Full Time hours (40/week)

· Open availability (including nights & weekends)

· Quick learners that are tech savvy (you’ll work in multiple systems at the same time!)

· 2 Week Training Schedule: Monday through Friday, 9AM – 6PM (EST)

· Post-Training Schedule: To be determined

Job Summary: As a Seasonal Customer Relations Agent, you’ll join the High Five Team and work directly with our customers, other team members, as well as many other departments within Five Below. Your core role involves addressing a wide range of customer questions and concerns by providing swift and helpful solutions.

What You’ll Do:

· Interact with Customers via phone (both inbound & outbound calls), email, &/or chat

· Assist with a variety of issues from our physical and online stores, including refunds, product and order concerns, and store experiences.

· Resolve issues by clarifying problems, selecting optimal solutions, and ensuring follow-up for resolution.

· Work cross functionally with other departments on service or product related issues

· Report recurring issues and trends to the Management Team

· Maintain up to date and thorough records and notes within the Zendesk ticketing system

· Participate in weekly High Five Team touch base meetings

· Other responsibilities as required

What You’ll Need:

· Ability to problem solve and work with others (team members or across departments) to resolve issues

· Strong communication skills; both verbal + written. Spanish as a second language is a plus!

· Ability to be patient, listen, and express empathy + concern

· Independent thinking; able to make meaningful decisions based on individual situations

· Excellent follow up skills and 100% follow through on commitments

· Ability to perform in a fast-paced environment (e.g., multi-tasking: maintain live conversations with customers while navigating on the computer and taking notes)

· Strong work ethic, resourceful, highly motivated, upbeat personality, team player

· Ability to identify and advise Team Leads/Managers on potential recurring issues

· Reliable attendance, available to work a flexible Eastern Standard Time schedule to include evenings, weekends, holidays, overnight, and overtime as needed

· Completed background check, as required

· High School Diploma / GED or equivalent, some college preferred.

· Prior Customer Support experience in an inbound call center a PLUS!

Technical & home office requirements:

· Strong computer skills; Microsoft Office, internet search skills, data entry. Zendesk a plus!

· Ability to troubleshoot basic IT issues

· Access to a reliable, high-speed internet

· A private workspace that is free of noise and distractions

If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!

Five Below is an Equal Opportunity Employer.