Lead relationships, not just reports. This fully remote Customer Partner Manager role puts you at the center of client performance, strategy, and revenue cycle outcomes for major hospitals and health systems. If you’ve got revenue cycle leadership experience and you’re comfortable in front of executives, this is a strong next-level move.
About R1
R1 is a leader in healthcare revenue management, partnering with hospitals, health systems, and medical groups to improve both patient experience and financial performance. Their platform blends analytics, AI, automation, and deep revenue cycle expertise to strengthen the entire front-to-back process. As a Customer Partner Manager, you become the go-to strategic partner for clients, helping them understand their numbers, remove barriers, and hit their operational goals.
Schedule
- Full-time, remote role within the United States
- Standard weekday business hours, aligned to client and internal team needs
- Regular collaboration with client executives, revenue cycle leaders, and internal service delivery teams
What You’ll Do
- Serve as a key member of the service delivery team overseeing full end-to-end revenue cycle engagements
- Act as a primary client-facing partner, supporting relationship management and ongoing communication with key counterparts
- Assist in building out and maturing the customer partner function at the client site(s)
- Support efforts to improve client satisfaction metrics such as KLAS and NPS
- Partner with Service Delivery to present performance updates and key insights to client executives
- Bring “customer voice” into R1 strategy by sharing best practices and performance optimization opportunities
- Proactively communicate metric performance, risks, and drivers to help shape action plans
- Act as a change agent across hospital organizations to align teams, build buy-in, and drive initiatives to completion
- Identify projects that will improve operational performance and revenue cycle metrics
- Work closely with R1 functional leaders and operational teams to align objectives and remediate performance risks
- Support the development, performance, and growth of the revenue cycle team
What You Need
- At least 5 years of operational experience, including 3+ years in revenue cycle
- At least 2 years of management or leadership experience
- Strong PowerPoint and Excel skills with the ability to build and present clear, data-driven decks
- Excellent reporting and data analysis skills to interpret trends and performance metrics
- Strong interpersonal and communication skills in a client-facing role
- Ability to influence, build relationships, and drive alignment across multiple stakeholder groups
- Comfort working in a remote, highly collaborative environment
Benefits
- Base pay range of 70,921.24 to 114,234.05 dollars per year, depending on experience, skills, and location
- Eligibility for an annual bonus plan at a 10 percent target
- Competitive benefits package from a large, established healthcare technology company
- High-visibility role with direct interaction with client executives and internal leadership
- Clear growth paths in client management, operations leadership, and revenue cycle strategy
If you’re ready to move from “just managing tasks” to actually shaping client strategy and performance outcomes, this one deserves a serious look.
Happy Hunting,
~Two Chicks…