Two Chicks With A Side Hustle

  • Manage and oversee the operations for a team of Customer Success Team Leads and Specialists.
  • Provide coaching and expertise to help teams achieve their performance targets.
  • Optimize the customer journey by shifting from a reactive support operation to a proactive success-drive approach.
  • Form relationships with CRM, Product Marketing, Help Center and Customer Operations Analytics teams to size new opportunities and identify prospects for success initiatives.
  • Implement strategies to increase revenue by increasing sales of product add-ons and product engagement to existing customers.
  • Partner with Customer Operations Analytics to build KPIs to attribute conversions and adoptions to specialists’ performance.
  • Prepare reports for Senior Leadership and Finance to demonstrate measurable results with incremental ROI product adoption rates, and customer satisfaction scores.
  • Create a compensation plan to incentivize specialists to upsell, cross-sell, and mitigate churn.
  • Explore sales engines and tools that map trends, report statistics, and make predictions for specialists.

Who We’re Looking For

  • 5+ years of Customer Success experience in early stage growth companies
  • 2+ years of experience managing a Customer Success team with performance and revenue goal achievement
  • Understand how technology solutions can improve the effectiveness of the Customer Success team

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