Two Chicks With A Side Hustle

Essential Functions/Duties/Responsibilities

  • Ensure channels of communication with all customers remain open to include email, CRM tickets, calls, onsite visits
  • Prioritize and schedule customer calls with appropriate parties
  • Respond timely and accurately to customer requests/escalations
  • Become knowledgeable about each customer in your portfolio and their expectations
  • Liaison with the Customer Success team and other internal stakeholders to remain updated on the customer at the strategic level
  • Understand how payroll taxes will affect each customer in your portfolio
  • Serve as an expert on OSV Tax Systems and procedures
  • Contribute to a positive, collaborative work environment


  • Familiar with types of issues by industry and anticipates possible problems within assigned work.
  • Works closely with others in a team, supporting collective goals.
  • Flexible in a changing environment.
  • Supports multiple customers effectively.
  • Excellent customer service skills
  • Problem solver
  • Energetic

Supervisory Responsibility

This role does not have supervisory responsibilities.

Qualifications and Experience

  • High School Diploma
  • 3-5 years of Customer service/ Tax and/or Payroll experience
  • Working knowledge of Federal, State and Local tax rules and requirements
  • Strong analytical and research skills.
  • Self -directed management of work and results
  • Proficient in Microsoft Office Suite
  • Ability to establish and maintain effective working relationships
  • Excellent time management skills

Preferred Skills

  • Associates degree or higher preferred
  • Payroll outsourcing and/or Shared Services experience preferred