Customer Master Administrator

Location – Remote, East Coast Time Zone

The Customer Data Administrator provides customer data set-up and maintenance support services to the Order Quality and Order Management Teams. The Administrator will achieve and maintain proficiency in data standards in the Sales force, Oracle and OLM systems, and will serve as a resource for customer data integration initiatives. Attention to detail and maintaining addressing standards are essential for this position.

In This Role You Will

• Process all new customer account setups and maintenance in support of Quadient equipment orders with a high level of accuracy within a timely fashion in accordance with departmental guidelines.
• Welcome each new customer to Quadient USA and verify address information
• Document, assess and triage all business user production and data issues encountered by business units involving the Oracle Customer database, and customer name and address data integration programs; Submit User Support Requests as needed.
• Support complex customer account builds or re-builds as needed.
• Create, update and communicate Oracle customer maintenance procedures and best-practice documentation.
• Participates in the planning and execution of territory changes as directed.
• Analyze and identify root causes of customer data gaps or deficiencies in the order-to- contract cycle; the contract-to-invoice cycle and the integration path from Oracle to ancillary systems.
• Audit customer data-related transactions as directed, and provide associated feedback to staff and management,
• Comply with any necessary overtime requirements, based on the business needs.
• Work on special projects and other related duties as assigned.

Skills/Knowledge

• High School diploma and related experience and/or training required.
• Experience in creating and maintaining data in transactional mainframe systems.
• Ability to effectively communicate and bridge information between technical and business resources.
• Must be able to prioritize and meet deadlines while handing interruptions and working under pressure.
• Must be able to work independently while maintaining high productivity.
• Proficient computer skills including knowledge of Word, Excel, Outlook, Sales Force, Oracle, OLM, OLS, ATLAS and Siebel environments.

This position has an hourly pay range of:$23.27-$34.90

Quadient, Inc. has standard ranges for all U.S. – based roles, based on function, level, and scope, which are benchmarked against companies of similar size and growth-stage. To provide greater transparency to candidates, we share these targets on all job postings. Final salary offers are determined by multiple factors, which may include (but are not limited to) geographic location and candidate experience and expertise. As such, they may vary from the ranges listed.

Our Benefits Overview: 

• Company subsidized Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan with Strong Company Match
• Life & Disability Insurance – Company Sponsored
• Paid Vacation, Sick Leave and 12 Company Holidays
• Career & Leadership Development
• Tuition Reimbursement Program
• Company Sponsored Groups

About Quadient:

At Quadient, we exist to help organizations simplify the connection between their customers and what matters most.  From mortgage approvals, medical results, and insurance claims, to accounts receivables, invoices and inbound packages.  Quadient has been helping customers since 1924. (That’s right, almost 100 years!).  We are the driving force behind the world’s most meaningful customer experiences.  By focusing on four key solution areas including Customer Experience Management, Business Process Automation, Mail-Related Solutions, and Parcel Locker Solutions, Quadient helps simplify the connection between people and what matters.  Quadient supports hundreds of thousands of customers worldwide in their quest to create relevant, personalized connections and achieve customer experience excellence.  Every day – we help companies manage over 788 million connections with their customers.  Our award-winning solutions and best in class customer service are the reasons we have grown to become the driving force behind the world’s most meaningful customer experiences.  Because connections matter!

We want Quadient to be a place where we are all able to bring our whole selves to work and where our differences are embraced and celebrated.  We operate in diverse areas, cultures and communities; our customers are as unique as we are.  Our values define how we work as a team: Empowerment, Passion, Inspiration and Community.  They make us EPIC. Together.