Customer Marketing Manager - Two Chicks With A Side Hustle

Employer: The Sage Group

Job Description

Customer Marketing Manager

The Sage Group’s client, an enterprise software company that develops products for software developers, project managers, and content management is searching for a Customer Marketing Manager.
For our client, everything they do comes down to their customer – unleashing their potential, and inspiring them to do amazing things.

The anecdotes they hear from their 200,000+ customers are nothing short of remarkable.
The key is finding these gems, and cultivating them into stories that resonate with all kinds of teams.
This is an increasing priority for our client, and it’s why they’re looking for a passionate, narrative-driven marketer to help find, tell and promote customer stories in the form of case studies, videos, event speaking opportunities, and more.

Though customer marketing will be the primary emphasis, you’ll work across product marketing, content marketing, communications, events, and sales. This we can promise you: the job won’t be boring.

What you’ll do:

Manage marketing requests (speakers for events, quotes, analyst reports, etc.) for EMEA customers
Build a pipeline and manage relationships with strategic customers in the EMEA markets for reference activities such as written case studies, video testimonials, brand campaign inclusion, reference calls, press/analyst activities.
Work cross-functionally with PMMs, Customer Success, Field Operations, Field Marketing Managers, Internal Comms, PR, and Social Media teams to find, create, and market these stories.

Partner with our client’s Communications Team to identify customer stories for press opportunities, and analyst reports.
Assist in securing and preparing customer speakers for events.
Look at new and different ways to bring our customer stories to life.

Work closely with the Product Marketing team on TechValidate surveys and customer-proof assets.
Manage the digital and physical asset development for case studies in partnership with our client’s Creative & Web teams.
Manage our repository of customer stories and assets and regularly communicate updates to the marketing and field organizations.

We’re excited if you have:

3+ years’ experience working both customer-facing and cross-functionally. Marketing, Communications, or Sales preferred.
Exceptional ability to cultivate relationships across internal teams, partners, and customers.

Ability to manage multiple projects, determine project urgency and execute detailed action plans; ability to collaborate effectively across multiple organizations.
Strong content creation, storytelling, and editing skills with incredible attention to detail.
Ability to effectively deliver in a dynamic, fast-paced environment with limited supervision.

Excellent interpersonal, organizational, and communication (written + verbal) skills.
A creative team player, who cares about their work and continually looks at how we can improve.
Experience using Jira Software, Trello, and Confluence for managing work is a plus!