Act as the customer marketing subject matter expert by developing a deep understanding of Procurify’s user base including their roles, challenges, growth opportunities, and what makes them successful
Take ownership of all customer-facing communications including emails, newsletters, in-platform messaging, social media, surveys, and direct mail
Own Procurify’s customer advocacy initiatives including customer case studies, webinars, referral programs, online reviews, and customer appreciation activities
Work with the Customer Experience team to develop integrated customer marketing programs that align with their overall objectives and challenges
Work with the Product Marketing team to execute all customer communication campaigns for our feature release programs and product feedback programs
Source, develop, engage and retain customer, partner and buyer communities for Procurify.
Report on customer marketing program metrics and provide data-driven recommendations for continuous improvement
Who we’re looking for
3+ years of marketing or customer success experience developed in a fast-paced environment, preferable within the technology industry
A customer-centric mindset, with a passion to build and nurture strong one-on-one professional customer relationships
Experience planning and executing impactful marketing campaigns
Experience building marketing materials including emails, case studies, one-pagers, guides, product promotions, presentations, and webinars
Excellent written and verbal communication skills both internally and externally
