- Collaborate with cross-functional teams, including client services, product management, and technical support, to define project requirements, timelines, and deliverables.
- Conduct thorough assessments of client needs and workflows to tailor implementation plans accordingly.
- Serve as the primary point of contact for clients throughout the implementation process, addressing inquiries, resolving issues, and providing guidance as needed.
- Manage project scope, timelines, and resources to ensure projects are completed on schedule.
- Provide training and support to clients to facilitate user adoption and maximize platform utilization.
- Monitor post-implementation performance and identify opportunities for optimization and enhancement.
REQUIREMENTS:
- Bachelor’s degree in healthcare management, business administration, information technology, or related field.
- Minimum of 2 years of experience in SAAS implementation within the health tech, EMR, or value-based care market.
- Proven track record of successful project management, including project planning, execution, and monitoring.
- Strong understanding of project setup processes and methodologies.
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