Customer Happiness Hero, Hello Innovation

As a Customer Happiness Hero, you can truly make a difference in the lives of the customers you serve and work closely with a team who’s obsessed with delivering the best. As a major player in supporting the success of our multi-million dollar eCommerce brand, you not only get to grow your skills in customer service, but learn about the operations and technology behind the scenes.

ABOUT YOU

• No babysitter required. You’re the ambitious, “roll up your sleeves” type that’s ready to get the job done.
• Empathy is your middle name. You have an uncanny ability to relate to people’s emotions and know just how to de-escalate a tense situation.
• You’re a modern-day MacGyver. You’ve never met a problem that couldn’t be solved.
• You’re ready for anything that comes your way. You’re comfortable with a little chaos and are always up for the challenge.
• You get it right, down to the last detail. You believe the difference between mediocrity and excellence is attention to detail.
• You are a learning animal. You’re always ready to devour resources to learn about new ways of doing things. There’s always a better way.
• You think before you act. Your high EQ allows you to self-regulate, continuously improve your weaknesses and ask for help when you need it.
• Helping people energizes you. You know that everyone has trouble sometimes, and seek to inject quality and care into every interaction.
• You’ve mastered the art of communication. You can gracefully break down, solve, and explain, even the most complex problems.

YOUR RESPONSIBILITIES

• Do whatever it takes to deliver the best customer experience while serving as the direct point of contact between our eCommerce store, customers and product vendors.
• Act as a resource for our online shoppers, providing product advice and guidance, while being compassionate to their needs and thinking outside-the-box to deliver happiness.
• Delight customers and vendors with a “wow” experience as often and creatively as possible, whether it be in resolving customer inquiries, placing new orders or coordinating order fulfillment.
• Support the team by coming up with innovative solutions to problems, sharing ideas, reporting trends and challenging yourself and the people around you to improve every single day.

COMPENSATION & PERKS

• Meaningful work. Get paid to give a sh*t and make a real impact on people’s lives when they need it most.
• Top of market pay. Along with a full benefits package including health, dental and 401k.
• We ignite you – that’s right, you. We exist not only to deliver meaningful innovation, but to ignite and inspire the creative problem solver in you.
• Experience to prepare you for whatever career lies ahead. Including training and mentorship opportunities from some of world’s top talent.
• A fun, come-as-you-are environment. Our team never stops pushing you to be the best that you can be and still makes time to have some fun.
• Flexible scheduling. We can work around your schedule, whether you’re going to school, being a parent, or just living life to the fullest.
• Plus many more. Additional perks include catered lunches, team activities, paid holidays, bonuses and much more.

We have full-time, part-time and weekend positions available for this telecommute role.

APPLY HERE