Location: Remote
Job Id: 1380

of Openings: 1

Position Type: Part-Time (20-25 hours per week)
Hourly Pay: $22/hour

Position Summary
At Johnny Clean Car Wash, our mission is Building a Great Company That People Love. We are seeking a personable and empathetic Customer Feedback Specialist to help us understand why members have canceled their memberships and how we can improve. This part-time, fully remote role is essential for gathering insights to reduce membership churn and enhance customer satisfaction.

Our Company
We are a family business that has served tens of millions of customers since 1963. Our new brand, Johnny Clean, has five operating locations and many more within the development and entitlement process.
Our Hospitality, Quality, and Speed are within the top 1% of the car wash industry. How? It’s simple. We have passionate, enthusiastic, smart, and caring people on our team that deliver a world-class experience to our customers every day.

Responsibilities
Cold Call Outreach: Contact former members who have cancelled their car wash memberships to gather feedback on their experience.
Active Listening: Engage with customers in a respectful and empathetic manner, ensuring their concerns and reasons are heard.
Data Collection: Record feedback accurately for further analysis and internal review.
Customer Engagement: Build rapport with former members during conversations to understand their needs and reasons for leaving.
Feedback Analysis: Identify common themes in feedback and provide actionable insights to reduce future churn.
Collaboration: Work with operations and marketing teams to share findings and suggest service improvements.
Qualifications
Excellent interpersonal and communication skills with a professional phone presence.
Experience in customer service, sales, or similar roles is preferred.
Strong empathy and active listening skills to handle customer conversations.
Detail-oriented with the ability to accurately document feedback.
Comfortable working remotely with basic computer skills for data entry and communication.

Who We Want to Meet
We are looking for someone who:
Is personable, approachable, and comfortable engaging in phone conversations with people from diverse backgrounds.
Can empathize with customers and approach each call with genuine curiosity and care.
Has strong communication skills and can build rapport quickly over the phone.
Enjoys listening and learning from customer experiences and is motivated to help improve services.
Is self-motivated, thrives in a remote work environment, and is organized enough to manage feedback efficiently.
We Offer
$22 per hour
Flexible remote part-time hours (20-25 hours per week)
Supportive team
Opportunities for growth within Johnny Clean Car Wash
Help us improve by learning from our members! If you’re passionate about customer satisfaction and eager to make an impact, apply now.

APPLY HERE