If you care deeply about helping people and want to make healthcare less confusing for families, this role puts you on the front lines of support — guiding users, solving issues, and making their experience smoother every step of the way. Ideal for empathetic problem-solvers who thrive in fast-paced, mission-driven environments.
About Solace
Solace is a healthcare advocacy company helping patients navigate complex medical systems with expert support and tools. Their mission is to empower individuals to make better health decisions and get clearer, faster access to care. Backed by top investors and built by a passionate remote team, Solace is reshaping the healthcare experience in the U.S.
Schedule
- Remote within the U.S.
- Full-time role
- Start ASAP
What You’ll Do
- Support patients and advocates via phone, email, and chat
- Guide new users through their first interactions with Solace services
- Troubleshoot issues and create solutions with care and urgency
- Track feedback and surface insights to improve the platform
- Build trust and connection with users during sometimes sensitive conversations
- Ensure every customer feels supported, heard, and informed
What You Need
- Exceptional empathy and communication skills
- Comfort handling challenging or emotional conversations
- Strong attention to detail and accuracy
- Confidence navigating tech, browsers, and mobile devices
- Ability to troubleshoot and ask the right questions
- Comfort receiving and giving feedback
- Bias toward action, ownership, and teamwork
Benefits
- $21–$26/hr
- Equity offered
- Fully remote U.S. role
- Fast-growing Series B startup with mission-driven culture
This role fits someone who leads with compassion, thinks on their feet, and thrives in an environment that demands heart and hustle. Healthcare is messy — helping people through it matters.
If you want meaningful work and a team that runs hard toward impact, this is your moment.
Happy Hunting,
~Two Chicks…