Customer Experience Associate (Remote)

Consumer Safety Technology (CST) and our family of brands have helped millions of individuals to live and drive responsibly. We provide products and services to consumers and program monitoring authorities to effectively deter impaired driving and support individuals as they navigate the license restoration process. We are the largest provider of Ignition Interlock Devices (IIDs) in the United States and the only company working to assist individuals in successfully navigating the often daunting DUI process.

We hire people who we expect will produce exceptional results, deliver amazing service to our clients including customers, attorneys, state associations and more, and inspire positive change within the company.

Job Purpose:

A Customer Experience Associate is responsible for handling a variety of inbound customer interactions to assist our current customers with questions related to their Intoxalock ignition interlock device. The key objective in this role is one call resolution and educating our customers on regulations pertaining to their IID requirements/needs.

Why you should apply to be a Customer Experience Associate at Intoxalock:

Pay Rate: $18.00 – $25.00+ per hour
Uncapped earning incentive
Permanent Full Time Work From Home position
All computer equipment provided
CST won the 2022 Top Workplace Award locally and nationally–and 2023 Best Place for Working Parents Award
We are the nation’s largest ignitionb interlock provider
Growth Oriented- 7 years of over 10%+ growth annually. Doubled in size over the past 2-3 years
Full-time/40 hours guaranteed weekly
Benefits include Paid Time Off, 401(k) & Health/Life/Vision/Dental insurance
Ongoing Professional Training online via Litmos
Key Accountabilities:

1. Effectively manage large amounts of incoming customer interactions.
2. Identify and assess customers’ needs to achieve satisfaction.
3. Provide accurate, valid and complete information by using the right methods/tools.
4. Process customer payments as required.
5. Handle customer complaints; provide appropriate solutions and alternatives within the employee’s abilities.
6. Keep accurate records of customer interactions.
7. Follow communication procedures, guidelines and policies.
8. Ensure customers have the best possible experience.
9. Upsell latest products or services.
10. All other duties as assigned.

Job Requirements:

Open availability to work an 8 hour shift, including nights and some weekends
High School diploma or GED required.
Call center customer service experience preferred.
Must successfully pass all assessments throughout the training period as well as any ongoing training.
A strong sense of accountability and work ethic with the ability to manage work independently.
Superior judgement and critical thinking skills to make a well evaluated decision regarding state regulations and company operating procedures.
Excellent oral and written communication skills.
Strong computer skills.
Positive, resilient, consistent, customer-centric attitude. Patient, team-oriented demeanor.