Careers At Consumer Safety Technology LLC
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Customer Experience Associate (Remote)
| Department: | I-Customer Service |
| Location: |
With over 30 years of ignition interlock leadership, Intoxalock has expertise in helping drivers regain their license after a drunk driving charge and preventing any attempts at impaired driving. We have over 4,300 installation locations across the country, offer 24/7 customer service through our website, and are available in all 50 states.
We hire people who we expect will produce exceptional results, deliver amazing service to our clients including customers, attorneys, state associations and more, and inspire positive change within the company.
Job Purpose:
A Customer Experience Associate is responsible for handling a variety of inbound customer interactions to assist our current customers with questions related to their Intoxalock ignition interlock device. The key objective in this role is one call resolution and educating our customers on regulations pertaining to their IID requirements/needs.
Why you should apply to be a Customer Experience Associate at Intoxalock:
- Pay Rate: $18.00 – $25.00+ per hour
- Uncapped earning incentive
- Availability to work between the hours of 10:00 am and 7:00pm central time
- Permanent work from home position
- All computer equipment provided
- Full Time
- Voted Top Workplace in Iowa
- A comprehensive and highly competitive benefits package
- Dental Insurance
- Health Insurance
- Vision Insurance
- 401K
- Paid Holidays
- Paid Time Off
- Paid Emergency Time Off
- And more!
Key Accountabilities:
1. Effectively manage large amounts of incoming customer interactions.
2. Identify and assess customers’ needs to achieve satisfaction.
3. Provide accurate, valid and complete information by using the right methods/tools.
4. Process customer payments as required.
5. Handle customer complaints; provide appropriate solutions and alternatives within the employee’s abilities.
6. Keep accurate records of customer interactions.
7. Follow communication procedures, guidelines and policies.
8. Ensure customers have the best possible experience.
9. Upsell latest products or services.
10. All other duties as assigned.
Job Requirements:
- High School diploma or GED required.
- Customer service experience preferred.
- Must successfully pass all assessments throughout the training period as well as any ongoing training.
- A strong sense of accountability and work ethic with the ability to manage work independently.
- Superior judgement and critical thinking skills to make a well evaluated decision regarding state regulations and company operating procedures.
- Excellent oral and written communication skills.
- Strong computer skills.
- Positive, resilient, consistent, customer-centric attitude. Patient, team-oriented demeanor.