About Revel
Revel’s mission is to accelerate EV adoption by providing the infrastructure and services that make it easy to go electric. While other companies set goals for 2030, we’re focused on change we can make today. We’re also focused on cities, which have the biggest barriers to EV adoption but the most potential for change.
Our Operating Principles
Revel’s Operating Principles represent who we are, how we act, and what we believe. They define our culture.
Empathy. We seek to understand the experiences and perspectives of each other, our customers and the communities where we operate.
Ownership. We are excited by big challenges and care deeply about our work. We empower and rely on each other and hold ourselves to a high standard.
Humility. We take our work seriously but not ourselves. We’re approachable, curious, and know we have a lot to learn.
Adaptability. We expect change and quickly adjust our approach to reflect new information. We know success requires seeing opportunity in obstacles and relentlessly improving.
Simplicity. We clarify and prioritize what can be done now. We strive to keep things no more complicated than absolutely required.
Summary
Revel is seeking an individual to provide outstanding support to our customers across all product lines. As a Customer Experience Associate, you are playing a key role in servicing support calls and emails.
Successful candidates will be personable, open to learning new technologies, and comfortable with troubleshooting customer issues.
Qualifications
Experience working in a call center or high-call volume environment
Experience working remotely
Strong written and verbal communication skills
Be proficient in Microsoft Office Suite, as well as Google Drive
Willing and able to learn new software tools and platforms
Experience in troubleshooting, identifying and resolving customer related issues
Be able to follow detailed processes, checklists, and other company policies
Experience with Zendesk or other customer support tools a plus
Must be 21 years of age
Bi-lingual is a plus!
What we are looking for
Excellent communication skills – Able to communicate clearly both verbally and written with various customer personalities and collaborate well with others in the department.
Ability to multi-task – Required to keep track of a lot of moving pieces and quickly switch between various tools and softwares.
Problem-Solving – Able to solve issues as they arise, often requiring you to think on your feet, or outside the box. Have a sense of urgency and know how to prioritize customer inquiries.
Flexibility – We are a 24/7/365 operation, so ability to work varied shifts is a plus!
Responsibilities
Provide outstanding support to all customer inquiries in a courteous and professional manner
Troubleshoot and resolve account, billing, and basic technical issues while accurately documenting each customer interaction
Escalate common problem areas identified by multiple customers and forward feedback to management
Other duties and functions as assigned
Compensation and Benefits
$17 per hour
Dental, Health, and Vision
Vacation/PTO
401 (k) plan
Access to free Revel moped riding
A relaxed, yet fast-paced and ambitious work culture