Customer Experience Agent

Employer: Unstoppable Domains

Description

We’re looking for an experienced Customer Experience Agent who is passionate about providing industry-leading customer support to our users.

In this role, you will provide world-class support to Unstoppable’s users, solving technical issues, answering a wide range of questions, and educating them them about Unstoppable’s mission to bring Web3 to the world.

The role requires a passion for our mission, a desire to solve problems, and an eagerness to roll up your sleeves. Your ability to create memorable experiences for a diverse range of customers will be key to your success in this position. Startup experience is a plus.

You Are:

• Someone who cares deeply, genuinely and passionately about customer support and about the role it plays in making a customer-centric team successful
• A natural problem solver with a curious streak
• A self-starter with excellent time management skills
• Solution-oriented with high user empathy
• Able to methodically prioritize competing business needs
• Familiar with cryptocurrency and blockchain technology

You will:

• Provide world-class support to Unstoppable’s users, primarily via email tickets and live chat
• Troubleshoot technical issues that customers are experience
  Compose personalized responses for a variety of customer requests
• Empathize with every aspect of the customer experience, putting customers’ needs first
• Identify, reproduce, and document bugs for our engineering teams
• Demonstrate courtesy, diplomacy, and poise under pressure when working through customer issues
• Contribute to the learning and success of your team, and the company, by sharing knowledge through mentorship, collaboration, and aiding in documentation

Requirements:

Must have:

• 2+ years of customer support experience in a similar role, providing support via email tickets and live chat
• Impeccable communication, prioritization and problem solving skills
• Ability to troubleshoot technical issues
• Familiarity with help desk software (e.g. FreshDesk/FreshChat, Zendesk, Intercom, etc)

Nice to have:

• Startup experience
• Familiarity with Slack or other workplace communication platforms
• Familiarity with Stripe, PayPal, or other payment processing systems
• Familiarity with blockchain technology and cryptocurrency

We Offer:

• 100% employer-paid medical, dental and vision insurance
• 401(k) with 4% company match
• Equity
• 100% remote-work environment
• Monthly co-working space stipend
• Home office budget
• 15 days of PTO, in addition to time off for national holidays
• Disability insurance
• Life Insurance
• Employee Assistance Program
• Travel Assistance Program

APPLY HERE