Employer: Unstoppable Domains
Description
We’re looking for an experienced Customer Experience Agent who is passionate about providing industry-leading customer support to our users.
In this role, you will provide world-class support to Unstoppable’s users, solving technical issues, answering a wide range of questions, and educating them them about Unstoppable’s mission to bring Web3 to the world.
The role requires a passion for our mission, a desire to solve problems, and an eagerness to roll up your sleeves. Your ability to create memorable experiences for a diverse range of customers will be key to your success in this position. Startup experience is a plus.
You Are:
- Someone who cares deeply, genuinely and passionately about customer support and about the role it plays in making a customer-centric team successful
- A natural problem solver with a curious streak
- A self-starter with excellent time management skills
- Solution-oriented with high user empathy
- Able to methodically prioritize competing business needs
- Familiar with cryptocurrency and blockchain technology
You will:
- Provide world-class support to Unstoppable’s users, primarily via email tickets and live chat
- Troubleshoot technical issues that customers are experience
Compose personalized responses for a variety of customer requests - Empathize with every aspect of the customer experience, putting customers’ needs first
- Identify, reproduce, and document bugs for our engineering teams
- Demonstrate courtesy, diplomacy, and poise under pressure when working through customer issues
- Contribute to the learning and success of your team, and the company, by sharing knowledge through mentorship, collaboration, and aiding in documentation
Requirements:
Must have:
- 2+ years of customer support experience in a similar role, providing support via email tickets and live chat
- Impeccable communication, prioritization and problem solving skills
- Ability to troubleshoot technical issues
- Familiarity with help desk software (e.g. FreshDesk/FreshChat, Zendesk, Intercom, etc)
Nice to have:
- Startup experience
- Familiarity with Slack or other workplace communication platforms
- Familiarity with Stripe, PayPal, or other payment processing systems
- Familiarity with blockchain technology and cryptocurrency
We Offer:
- 100% employer-paid medical, dental and vision insurance
- 401(k) with 4% company match
- Equity
- 100% remote-work environment
- Monthly co-working space stipend
- Home office budget
- 15 days of PTO, in addition to time off for national holidays
- Disability insurance
- Life Insurance
- Employee Assistance Program
- Travel Assistance Program
