Two Chicks With A Side Hustle

Employer: Unstoppable Domains


We’re looking for an experienced Customer Experience Agent who is passionate about providing industry-leading customer support to our users.

In this role, you will provide world-class support to Unstoppable’s users, solving technical issues, answering a wide range of questions, and educating them them about Unstoppable’s mission to bring Web3 to the world.

The role requires a passion for our mission, a desire to solve problems, and an eagerness to roll up your sleeves. Your ability to create memorable experiences for a diverse range of customers will be key to your success in this position. Startup experience is a plus.

You Are:

  • Someone who cares deeply, genuinely and passionately about customer support and about the role it plays in making a customer-centric team successful
  • A natural problem solver with a curious streak
  • A self-starter with excellent time management skills
  • Solution-oriented with high user empathy
  • Able to methodically prioritize competing business needs
  • Familiar with cryptocurrency and blockchain technology

You will:

  • Provide world-class support to Unstoppable’s users, primarily via email tickets and live chat
  • Troubleshoot technical issues that customers are experience
    Compose personalized responses for a variety of customer requests
  • Empathize with every aspect of the customer experience, putting customers’ needs first
  • Identify, reproduce, and document bugs for our engineering teams
  • Demonstrate courtesy, diplomacy, and poise under pressure when working through customer issues
  • Contribute to the learning and success of your team, and the company, by sharing knowledge through mentorship, collaboration, and aiding in documentation


Must have:

  • 2+ years of customer support experience in a similar role, providing support via email tickets and live chat
  • Impeccable communication, prioritization and problem solving skills
  • Ability to troubleshoot technical issues
  • Familiarity with help desk software (e.g. FreshDesk/FreshChat, Zendesk, Intercom, etc)

Nice to have:

  • Startup experience
  • Familiarity with Slack or other workplace communication platforms
  • Familiarity with Stripe, PayPal, or other payment processing systems
  • Familiarity with blockchain technology and cryptocurrency

We Offer:

  • 100% employer-paid medical, dental and vision insurance
  • 401(k) with 4% company match
  • Equity
  • 100% remote-work environment
  • Monthly co-working space stipend
  • Home office budget
  • 15 days of PTO, in addition to time off for national holidays
  • Disability insurance
  • Life Insurance
  • Employee Assistance Program
  • Travel Assistance Program