If you’re the type who can calm people down, get to the real problem fast, and document clean notes without missing a beat, this is your lane. You’ll support customers from home while helping deliver a smooth, professional experience.
About Alorica
Alorica is a large customer experience provider supporting major brands through customer care and support services. They focus on a people-centered culture and offer training, internal development, and growth paths for employees.
Schedule
- Full-time
- Work-at-home (must be a private residence matching the address on file)
- Location note: Posting says they’re currently hiring for Tucson, Arizona
- Internet: DSL/Cable only (no satellite, dial-up, or 5G). Must be hardwired to the modem/router
- Minimum internet speed: 10 Mbps download / 3 Mbps upload
What You’ll Do
- Guide customers through questions, concerns, and service issues
- Listen for the real issue and provide clear solutions
- Record detailed call notes for auditing, reporting, and follow-up
- Maintain and update customer records accurately
- Identify opportunities to recommend new or enhanced services
- Deliver recommendations that improve the customer experience
What You Need
- High school diploma or GED
- 6+ months customer service or sales experience preferred
- Work-at-home setup in a private residence that matches your address on file
- Comfortable using company-issued equipment (webcam may apply)
- DSL or cable internet with a direct, hardwired connection
- Ability to meet minimum internet speed requirements (10 down / 3 up)
Benefits
- Health, dental, and vision coverage with HSA options
- Paid time off
- Flexible pay options (daily or weekly pay)
- 401(k) retirement plan
- Leadership development programs
- Alorica Academy learning courses
- Paid training and tuition reimbursement
- Employee discounts (groceries, travel, insurance, phone plans, health & wellness, pet supplies, more)
- Employee assistance program
- Additional voluntary benefits
The fastest way to get considered is to apply while the posting is fresh and confirm location eligibility right away.
If you want a work-from-home role where your voice matters and you can build real career momentum, this one is worth a look.
Happy Hunting,
~Two Chicks…