Customer Experience Agent - Two Chicks With A Side Hustle

Chicago based Arrive (subsidiary of FLASH…and parent to ParkWhiz and BestParking) has rapidly emerged from a startup to the industry leading online marketplace to book parking nationwide. Blow-your-socks-off customer support is at our core.

We’ve grown rapidly and are in search of part time employees to work remotely and ensure the best possible experience for customers across our national network. This is an outstanding opportunity for smart, sociable, self motivated individuals who are passionate about user experience and want the convenience of working part time from home.
What you’ll do
Maintaining a positive, empathetic and professional attitude toward customers at all times. Responding promptly to customer inquiries.
Confer with customers by telephone in order to provide information about products and services
Keep accurate records of customer interactions and transactions as well as actions taken
Escalate issues to other departments as needed to reduce redundancy and improve customer experience
What you bring to the table
Minimum 1+ years customer service experience in a fast-paced environment
A creative problem solver and effective communicator with excellent written and verbal communication skills with prior customer service experience in solving customer issues
Organized, detail-oriented, and process-focused. Able to plan, prioritize, and execute various tasks in a busy environment
Ability to build a deep knowledge of our products and services through active independent exploration.
Have patience and exceptional listening skills with a “challenge accepted” attitude
Coachable – Open to feedback and can show improvement
Strive to meet quality assurance, production requirements and other key performance metrics
Items of Note
Must provide a computer/laptop with a reliable, hard-wired internet connection. FLASH/Arrive will supply a headset and software licenses.
PC requirements: Windows 8 or above (No Mac requirements) and strong ability to troubleshoot at-home technical issues.
Must be able to attend 3.5 consecutive days of training via video conference and complete a shadow session with a tenured agent. Training will be held Tuesday (8 AM CST – 12:30 PM CST) and Wed – Friday (8 AM CST -5 PM CST)
Current Shifts Available: 8a-5p, 11a-8p & 1p-11p (shift start/end time may vary but will not be outside these time frames) Shifts will be 5.5-6 hours per day. This position will require a commitment of 27- 29 hours/week and weekends are required.
Currently accepting candidates residing in the following states: IL, GA, PA, NY, NV, TN, TX, CA, OR, OK , AZ, CO, CT, FL, ID, IN, MA, MD, MI, MN, MO, NC, NJ, OH, OR, PA, SC, SD, VA, WA, WI
Start date will be July 19th, 2022
Starting pay is $15.50/hour